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"We had an after-hours issue with our 14-year-old dog. They were able to see her quickly and put our minds at ease. They were great at explaining the diagnosis and providing an article describing the issue, which was reassuring to read after we got home and could take our time processing the information. They provided meds for our girl and gave clear discharge instructions, plus emailed both us and our regular vet the discharge instructions. Everyone was kind and calm, which helped put us at ease. They respected our wishes to have our dog recover at home, but we knew we could have let her there under their care if we chose. They assured us we could call or return if we had questions or our girl took a turn for the worse. While I adore our regular vet, I was so thankful to have a 24-hour emergency option available!"