The doctors and staff of the Veterinary Emergency Referral Center ask that our clients cooperate in our efforts to provide our patients with excellent care while protecting the health and safety of our clients and staff. The following guidelines are currently being enforced:
- Anyone who has had a fever within the last 24 hours, symptoms of respiratory illness or have been in contact with anyone potentially exposed to coronavirus, please do NOT enter the hospital! Please wait in your car and call our reception desk at 850-477-3914 for instructions.
- As per CDC recommendations, we must limit the number of people in our lobby at any one time. Therefore, if your pet is stable, please wait in your car and call our reception desk at 850-477-3914 for check-in. We will have you bring your stable patient into the hospital when a private room is available. When you are called into an exam room, please have one (1) family member ONLY enter the hospital and go straight to your assigned exam room.
- Critical patients (those who are unresponsive, showing signs of respiratory distress, severe trauma or severe disease) must come straight in the lobby and be transferred to a medical team member. Please be aware, we will need to separate you from your pet and take your pet directly to the treatment area. While you are in the hospital, please practice appropriate social distancing as described by the CDC and follow the instructions of the VERC team. You may be asked to wait in your car until a private room is available. Please understand we are acting in the best interest of your pet and will be communicating with you as quickly as possible and will reunite you with your pet when it is medically recommended. Taking these extra measures to ensure client, patient and staff safety are essential. However, VERC is experiencing extended wait times due to implementing these necessary guidelines. It is important to know that client and staff safety is our utmost concern. We thank all of our clients and referring veterinarians for their understanding during this difficult time. When we all work together and follow the CDC recommendations, we will be able to provide excellent medical care for our pets while keeping everyone safe.